Sales teams with several managers
If calls need to be spread evenly among staff, conversations recorded, and the quality of how they talk with clients kept under control.
Businesses with many inbound calls
When clients call often, and some calls are lost after hours or because lines are busy, and the company loses real money on it.
Companies that need analytics
When it matters to know how many inquiries there were, exactly where they came from, and how managers handle each inbound and outbound call.
Businesses with branches and a remote team
When the team works from different places or cities, and one telephony with a shared number and call distribution among staff is needed.
If client calls get lost
IP telephony is a manageable call channel with recording, call distribution, and linking to CRM cards.